For weeks, Sam's Club did not have an item I wanted in the store, so I decided to order and have it shipped to the house. That was my first online order with them.
It arrived today. One of the 5 lb packages of bulk grits tore open en route. Messy! They apologized many times and are replacing the torn package of grits AND my other items to make up for it.
I am very pleased and thankful for a quick and easy resolution.
That's how you treat a customer!
I will order online from Sam's Club again!
