So we paid for a premium service (unloading a very large order to our farm) with a company. They called Clint yesterday and told him that they couldn't find anyone to unload the order, but they would ship it for free. Ha! Shipping was already free! There was no mention of returning our money for the premium service.
Clint went round and round with them. He eventually learned they knew at the time of order they could not fulfill the premium unloading service. He told them that if they knew they could not do the unloading, they shouldn't have sold that service to him. AND, if they couldn't unload it, he didn't want it. They could cancel the order because he would have to take off work to unload it. That would have cost us more money.
The salesperson then threatened to charge a 35% restocking fee (which would have been about $2000) because they had already made the product. Clint let her know that wasn't going to work either. They knew before they took the order and before they made the order. They were the ones failing to honor the agreement, so it was solely on them. We chose them specifically because they would unload it saving him from having to take off work.
Long story short, they are sending the whole order to a local small business that will bring it to our house and unload it for us. They are going to pay the small business to do this.
It's a shame you have to demand a company honor their contract, but we're very happy it worked out so a local guy is getting some business out of this.
