I've been ordering from Murray McMurray for about 25 years now. I only had one really bad experience and that was due to the post office taking them to the wrong address. Then they shipped them back to me...ugh! It was horrible on the heart, eyes, and nose, but Murray McMurray made it right. Other than that, we might have one and sometimes two dead, but they usually throw in an extra one or two. When I call within the first 48 hours as they specify, they always give me a credit. This past order of 61 chicks had an extra four chicks in the boxes. I felt that was generous.